Change answer length, empathy, and the exact support replies used in notice, payment, refund, and filing-problem calls.
Manage Aira
Use this page like a control panel. Changes here save to the live MongoDB prompt, knowledge base, settings, and voice behavior.
Tune the separate chat and voice prompts, plus situation rules and knowledge articles that are selected per question.
Update model names, speech services, LiveKit, API keys, and other runtime settings from one place.
Voice replies
This is where you tune how long Aira speaks and what she says in sensitive support situations.
Answer length
Support replies
Chat prompt
Persona, domain rules, language style and boundaries for in-app chat sessions. Markdown is allowed in chat — keep that in mind when writing rules.
Voice prompt
Persona, formatting and boundaries for phone calls. No markdown — voice answers go through TTS so anything that depends on a screen will sound wrong.
Knowledge and situation rules
Aira selects these files based on the latest user question. Core safety and channel rules always stay higher priority.
Situation rules
Knowledge articles
Models
Change which LLM is used for chat, summaries, and voice reasoning.
Speech
Manage speech-to-text, text-to-speech, voice ID, and pronunciation dictionary settings.
Keys and access
Manage LiveKit, backend connection, secrets, and runtime switches. Secret values stay masked.